Privacy Policy

Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how Bentley Secure (“we”, “us” or “our”) collects, uses, discloses and protects your personal information when you visit our website or use our services. It also outlines your rights regarding that information.

1. Who Are We and What Do We Do?

Bentley Secure operates the Site and provides security-related products and services.

2. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:

Email: sales@bentley-secure.co.uk

Post: Bentley Secure, 2 Gillbent Road, Cheadle Hulme, Cheadle, SK8 6NB

You may also telephone us on 0161 485 2450

3. What Personal Data Do We Collect and How We Use It

We collect personal data to provide, improve and personalise our products and services, to communicate with you, and to comply with legal obligations. Common categories of data and their uses include:

  • Order fulfilment: name, delivery address, contact number, email address and payment details, so that we can process and dispatch your orders.
  • Customer Service: data to track deliveries, handle returns or complaints, and respond to your enquiries.
  • Feedback and Analysis: responses to surveys, reviews or other feedback to help us analyse and enhance our offerings.
  • Marketing: with your consent, we may send promotional emails, show you online or social-media advertisements, and run competitions.
  • Legal Compliance & Administration: data required to comply with accountancy, tax, regulatory or other statutory obligations.

We will only process your personal data for the purposes set out here or as notified to you at the point of collection.

4. Sharing Your Personal Data

We will not sell your personal data. However, we may share it with trusted third parties strictly for the purposes outlined above:

Order fulfilment – Payment processors, courier and delivery companies, warehouse and logistics partners

  • Customer service – CRM providers, survey and feedback platforms
  • Analysis – Web analytics providers (e.g. Google Analytics), live-chat service providers
  • Marketing – Email and SMS marketing platforms, advertising agencies, social-media networks
  • Competitions & Rewards – Competition organisers, prize-draw administrators
  • Legal & Regulatory – Accountants, auditors, legal advisers, government or regulatory authorities

All third parties are required to maintain adequate data-protection standards.

5. International Transfers

Where necessary, we may transfer your data outside the UK or European Economic Area. Such transfers will be subject to appropriate safeguards, such as Standard Contractual Clauses, to ensure adequate protection of your personal data.

6. Lawful Basis for Processing

We rely on one or more of the following legal bases to process your data:

  • Contractual Necessity: to perform a contract with you (e.g. processing your order).
  • Legal Obligation: to comply with statutory duties (e.g. tax or accounting requirements).
  • Consent: where you have given permission (e.g. to receive marketing communications).
  • Legitimate Interests: for our business interests, provided this does not override your rights (e.g. improving our website).

You may withdraw your consent at any time by contacting us using the details above.

7. Cookies and Similar Technologies

We use cookies, pixels and other tracking technologies to improve your experience, analyse site usage and deliver relevant advertising. Please refer to our separate Cookie Policy for full details and how to manage your preferences.

8. Third-Party Links

Our Site may contain links to other websites or services. This Privacy Policy does not apply to those third-party sites, so we encourage you to review their own privacy notices.

9. Data Retention

  • Order-related data: retained for 6 years from the date of delivery (to meet our bookkeeping and tax obligations).
  • Other personal data: retained for 5 years from our last interaction with you.
  • Marketing data: held until you withdraw consent, so that we avoid sending unwanted communications.
  • Short-term campaign data: deleted promptly after the campaign ends, unless you have opted in to further contact.

10. Security of Your Personal Data

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, alteration or disclosure.

11. Account Deletion Requests

If you would like your Bentley Secure account deleted, please email sales@bentley-secure.co.uk, and we will process your request in accordance with applicable data-protection laws.

12. Your Rights

Under data-protection legislation, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data where we have no lawful basis to retain it.
  • Request restriction of processing in certain circumstances.
  • Object to processing, including for direct-marketing purposes.
  • Request transfer of your data in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us as above. You also have the right to lodge a complaint with the Information Commissioner’s Office:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website (www.bentley-secure.co.uk) and will take effect immediately.